How long will it take to ship my order?
Orders are processed within 1–3 business days.
Estimated delivery times:
Australia: 2–7 business days
United States: 3–7 business days
International: 7–14 business days
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
My tracking number isn’t working
Tracking information is automatically sent by email once your order has shipped.
Please allow up to 24–48 hours for tracking updates to appear in the carrier's system.
I need help with a late order
Estimated delivery times:
United States: 3–7 business days
Australia: 2–7 business days
International: 7–14 business days
If your order has not arrived within 15 business days (Australia) or 25 business days (International), please contact our support team and we will be happy to assist.
What type of payments do you accept?
We accept major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also support secure payments through PayPal where available.
When will my card be charged?
Your payment will be authorized and charged immediately upon successful order placement. You will receive an email confirmation once your payment has been processed.
How secure is my personal information?
We adhere to the highest industry standards to protect your personal information when you checkout and purchase.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
